Training & Workshops

• Communication Skills
• Dealing with Difficult People
• Techniques and Tools of Customer Service
• Fighting Fear and Winning
• Generational Differences
• Creative Thinking and Problem Solving
• Relax and Rejuvenate
• Resilience: Key to Moving On
• Staying Fit for Duty (Dealing with Stress to Avoid Burnout)
• Tools and Techniques of Public Speaking
• Job Search Workshops:
  • Interview
  • Salary Negotiations
  • Age Discrimination
  • Thirty-Minute Mock Interviews
• Myers-Briggs(MBTI)
  • MBTI Testing
  • Using MBTI for Improving Communication Skills
  • Using MBTI for Effective Selling
  • Using MBTI for Team Building

Recent Trainings

Child Care Circuit of Lawrence
Lawrence, MA

New England Municipal Clerks' Institute
10 consecutive years, Plymouth State, Plymouth NH

Hanscom Air Base
Bedford, MA

MA, NH & VT Town Clerks Conference
10 Statewide Conferences

Middlesex Community College
Lowell, MA

Lowell Chamber of Commerce
Lowell, MA

Work Net Pinellas
7 years, Clearwater/St. Petersburg, FL

McDill Air Force Base
Tampa, FL